This past summer at Cash App, I worked as a product design intern and owned the design of a support-search feature - working with a team of engineers and a PM, our goal was to improve the in-app support experience by making content more easily discoverable with search.
2 Product Managers
7 Software Engineers
In our support channel, few customers successfully find a
solution using self-serve methods.
How might we improve our
self-service support such that content is more discoverable, and
customers can easily find useful articles?
See the full case study here