April 2020 - Product Design Internship @ Square
Support Search for Cash App
This past summer at Cash App, I worked as a product design intern and owned the design of a support-search feature - working with a team of engineers and a PM, our goal was to improve the in-app support experience by making content more easily discoverable with search.

challenge

In our support channel, few customers successfully find a solution using self-serve methods.

How might we improve our self-service support such that content is more discoverable, and customers can easily find useful articles?

See the full case study here

Passion Project

Student to Student Mentorship

Connecting student mentors and mentees in a university setting.

UX Internship at Dessa

Elevating the Machine Learning Workflow

Redesigning machine learning software to be intuitive and friendly.

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